Account Closure Request: Contact Center Web Form

Before submitting this form, verify the following:

Does the account have a negative balance?

STOP - DO NOT SUBMIT!
If the account has a negative balance, a deposit must be made to bring it to zero before it can be closed. If the client goes to the branch to make the deposit, they should inform the branch they wish to close the account. If the deposit is made through a self-service option, the client will need to contact us to status the account as closed once the balance is zero.

Is the account at a zero balance?

STOP DO NOT SUBMIT!

Change the account status to Closed, and provide the client the necessary disclosures.

Is the total balance in the account(s) to be closed less than $100?

Client Type

Is the balance between $100 and $100,000?

High Risk Authentication using Phone Finder is required.

Did the caller pass?

Enter the Phone Finder Transaction ID

STOP - DO NOT SUBMIT! The client may not close the account over the phone. If client has failed High Risk Authentication, the client must either send their request in writing or they may go to a branch to close the account in person. Refer to Account Closing procedures.

Is the balance greater than $100,000?

Will the funds be deposited into a Truist account with exactly the same owners?

Due to the dollar amount, high risk authentication using Phone Finder is required.

STOP-DO NOT SUBMIT! The client may not close the account over the phone. If the balance is greater than $100,000 and the funds are not being deposited into a Truist account with exactly the same titling (all the same owners), the client must either send their request in writing or they may go to a branch to close the account in person. Refer to Account Closing procedures.

Did the caller pass?

Enter the Phone Finder Transaction ID

Is this account type a CONSUMER checking, savings, certificate of deposit or Money Market in an ACTIVE status?

STOP - DO NOT SUBMIT! Client must either send their request in writing or they may go to a branch to close the account in person.

Is the caller requesting to close a business account, IRA or any Trust account?

STOP - DO NOT SUBMIT! Client must either send their request in writing or they may go to a branch to close the account in person.

Is the requester a INDIVIDUAL or JOINT owner of the account to be closed?

STOP - DO NOT SUBMIT! This process may only be used if the caller is a INDIVIDUAL or JOINT owner on the account. See documented procedures for non-owners to close accounts.

Is the account to be closed a Brokerage account or Secured Card Savings?

STOP - DO NOT SUBMIT! For Brokerage accounts, the client must contact their investment advisor or branch manager.

A Secured Savings account cannot be closed until the linked Secured Credit Card account is closed. If the client would like the credit card closed, connect them to the Consumer Card Servicing team.

Is this account being closed currently used to secure a loan?

STOP - DO NOT SUBMIT! The loan must be paid off prior to the account being closed.

If the client has an ATM/Debit Card: did you close the card and notify the client?

STOP - DO NOT SUBMIT! The ATM/Debit Card must be closed before this request is submitted, to prevent further transactions from posting.

Have you performed the following maintenance and/or confirmed the following with the client: If there are recurring ACH transactions on this account, has the client notified the merchant to stop those transactions? If the account has overdraft protection or is an overdraft protection account, has the account been delinked? If there is an recurring transfer either 'to' or 'from' this account, has it been cancelled?

STOP - DO NOT SUBMIT! Advise the client that they must notify the merchant to stop all ACH transactions, before the account closure request can be submitted. Cancel any overdraft protection and recurring transfers on the account.

ACCOUNT CLOSURE REQUEST DETAILS

Your Name

Requested By Email (Your Truist Email Address)

Your Manager's Email

Client Name

Closing Account#

Product Type

If CD is not at maturity, client has been informed of penalty?

Penalty Amount

Check Here If Multiple Accounts Need To Be Closed

Product Type: Account 2

Account#: Account 2

Product Type: Account 3

Account #: Account 3

Product Type: Account 4

Account #: Account 4

Product Type: Account 5

Account #: Account 5

Reason The Account Is Being Closed

Other Reason for Account Closure

How Would The Client Like The Funds Disbursed? Note: If funds can be transferred in Client Central teammates should follow the Close Account by Transferring Funds to an Existing Account procedure.

Internal Transfers can only be credited to a checking, savings or money market account.

Enter the Truist Checking, Savings, or Money Market Account # Where Funds Will Be Deposited (Funds cannot be deposited into a CD.)

Title On This Account

The requester must be an owner on both the closing account, and the account that the funds are being deposited to. IMPORTANT: For closures greater than $100,000, the owners must be exactly the same on both accounts.

Mail Check to Current Address or New Address?

The funds can only be mailed to the address on the account. You must update the account address in Client Central before submitting this request.

Street

City

State

Zip Code

Comments

Contact Information